The first time I met Michelle was about three weeks after she had had a mastectomy. She came in with her 'support team' which was her best friend and confidante...

Rita is in her late fifties. Her children have left home, so it is just Rita and her husband. They both came in to me after Rita got confirmation that she was going to lose her hair due to chemotherapy.

Catherine is fifteen and first came in to us with her parents. All were traumatized. When we gave her advice on colour and a new style, it was obvious she was having doubts about what she wanted.